Amar Laure

Research engineer PREG-CRG - ENSTA, 32 boulevard Victor 75015 Paris Tel : 01 45 52 45 48 Fax : 01 45 52 45 13

Public organisations

Patient's expectation in health systems, espacially on guidance, counselling, information

Human relation competence in services aviable in public organisations

Victims and indemnification

Indemnification, redress and/or reparation : on victims point of view in the case of general accidents